AjuBaju is a hyper-local discovery and retail savings platform designed to connect neighborhood merchants with local shoppers. It allows customers to discover nearby retail stores, browse real-time product catalogs, claim exclusive discount vouchers, and interact directly with store owners.

How do I find offers and deals near me on AjuBaju?

Click 'Nearby Deals' in the navigation bar, allow location access or manually set your current city or area, and view nearby deals sorted by distance on interactive maps and deal cards.

What is Choja by AjuBaju?

Choja is AjuBaju's dedicated classified ads marketplace. It allows local users to post classified ads at prices much cheaper than OLX, buy and sell used mobile phones, bikes, cars, furniture, and explore local services near them. It serves as a trusted, highly affordable alternative to OLX.

How can I register as a merchant on AjuBaju?

Visit the Merchant Portal and click 'Register as Merchant'. Fill in your store name, business email, contact number, store category, and create a password. Provide your physical store address and pin your location on the map to complete onboarding.

How do I claim and redeem an offer voucher?

Find an offer on the homepage or nearby deals feed and click 'Claim Offer'. A unique QR code voucher is generated and saved to your account. Present this QR code at the physical merchant counter to redeem your discount.

AjuBaju is a hyper-local discovery and retail savings platform designed to connect neighborhood merchants with local shoppers. It allows customers to discover nearby retail stores, browse real-time product catalogs, claim exclusive discount vouchers, and interact directly with store owners. For local merchants, AjuBaju provides digital storefronts, inventory management tools, geo-targeted promotional ad campaigns, and voucher redemption verification.

How does AjuBaju work?

For Customers: Shoppers set their location, discover promotions and products in their vicinity, claim digital vouchers with unique QR codes, and redeem them at physical store counters or chat with merchants in real time. For Merchants: Store owners register their business, set store location coordinates, list products, launch time-bound promotional deals and banners, track customer analytics, and scan customer QR codes to validate voucher redemptions.

Customers / Shoppers: Anyone looking to find local deals, explore neighborhood stores, save money with vouchers, and earn loyalty rewards. Merchants / Retailers: Local business owners (boutiques, supermarkets, restaurants, specialty shops) wanting to increase footfall and digitize their business. Service Providers: Local professionals offering appointment-based services.

Is AjuBaju available to merchants?

Yes. AjuBaju provides dedicated merchant tools and an onboarding portal. Merchants can manage store profiles, configure business hours, maintain inventory, launch banner promotions, manage customer orders, and view performance metrics from a unified merchant dashboard.

Is AjuBaju available as a mobile application?

Yes. AjuBaju is built as a fully responsive, mobile-first platform with dedicated customer and merchant mobile experiences, supporting push notifications, real-time map navigation, camera-based QR scanning, and mobile chat.

How can I contact AjuBaju support?

Customers and merchants can access the integrated Help Center & Support Ticket System. You can raise support tickets categorized by topic (Billing, Technical, Security, Products), chat directly with support representatives within the ticket thread, or reach out via official support email (support@ajubaju.com).

Can I use AjuBaju without creating an account?

Yes, guest visitors can browse the home page, explore product categories, view nearby merchant locations, and inspect deal details. However, to claim offer vouchers, save items to your wishlist, message merchants, post ads, or earn loyalty points, an account is required.

How do I search for a product on AjuBaju?

Search Bar: Type keywords, brands, or item names into the top navigation search bar. Category Filter: Browse curated category sections. "I Want" Assistant: Use the intent discovery tool to enter what you are looking for, and AjuBaju will match nearby merchants and products.

How do I find offers and deals near me?

1. Click Nearby Deals in the navigation bar. 2. Allow location access or manually set your current city or area via Select Location. 3. View nearby deals sorted by distance on interactive maps and deal cards.

How do I view a merchant's store and catalog?

Click on any merchant's name or store card from a deal or search listing to navigate to their Public Store Profile. You can view their full product catalog, active promotions, store photos, address, operating hours, and contact details.

How do I claim an offer voucher?

1. Find a deal that interests you on the home page or nearby deals feed. 2. Click Claim Offer on the deal card. 3. The platform generates a digital voucher containing a unique alphanumeric code and QR code stored in your account. 4. Present this QR code or voucher ID at the merchant store to redeem your discount.

How do I contact a merchant?

In-App Chat: Click the "Chat with Merchant" button on any product or deal page. Phone / Calling: View the store's contact number listed on their public merchant page or initiate an in-app call. Store Visit: Use the integrated store map and turn-by-turn directions to visit the merchant's physical location.

How do I add items to my Wishlist?

Click the Heart / Wishlist icon on any product or deal card. You can view and manage all saved items anytime under Profile → Wishlist.

How do customer loyalty points / reward stars work?

When you claim and redeem eligible promotional offers, merchants can reward you with loyalty points or reward stars. These accumulated points can be viewed in your profile and redeemed for future discounts at participating stores.

How do I report a problem with a product or merchant?

1. Open the specific product, deal, or merchant profile page. 2. Click the Report / Flag button. 3. Select the reason (e.g., fraudulent pricing, expired voucher rejection, inappropriate content, counterfeit item). 4. Add a description and optional proof or screenshots, then click Submit Report. AjuBaju moderators will review and take appropriate action.

How do I return a product purchased at a store?

For purchases made offline using AjuBaju discount vouchers, returns and exchanges are governed by the individual merchant's store return policy. Customers should present their original store receipt and voucher ID at the merchant counter. If an online order dispute arises, contact the merchant through in-app Chat or submit a support ticket under the Help Center.

What account types are supported on AjuBaju?

AjuBaju supports two distinct account types: Customer Account: For shoppers exploring neighborhood deals, claiming vouchers, saving favorites, and chatting with merchants. Merchant Account: For business owners creating digital storefronts, listing products, launching offers, and scanning vouchers.

How do I create a AjuBaju customer account?

1. Navigate to the Register page. 2. Select the Customer account type. 3. Enter your full name, email address, mobile number, and create a secure password (with optional referral code). 4. Enter the 6-digit Email OTP sent to your inbox to verify your email address. 5. Once verified, your account is activated and you are automatically logged in.

How do I log in to my AjuBaju account?

1. Go to the Login page. 2. Enter your registered email address and password. 3. Alternatively, click Continue with Google to log in instantly via Google Social Authentication. 4. Click Sign In to access your account.

How does Google Social Login work on AjuBaju?

Clicking Continue with Google authenticates your identity securely. If you are a new user, a customer account is automatically created using your verified Google email, name, and profile picture without requiring manual OTP verification.

How do I update my profile details and address?

1. Click on your profile avatar in the header and select Profile. 2. Click Edit Profile. 3. You can update your display name, profile avatar photo, phone number, bio, street address, city, state, postal code, gender, date of birth, and shopping interest categories. 4. Click Save Changes to update your profile.

How do I change my password?

1. Log in and navigate to Profile → Security / Account Settings. 2. Select Change Password. 3. Enter your current password and your new password. 4. Click Update Password to confirm the change.

What should I do if I forget my password?

1. On the login screen, click "Forgot Password?". 2. Enter your registered email address and click Send OTP. 3. Check your email for the 6-digit verification code. 4. Enter the OTP and your new password on the reset screen. 5. Click Submit to set your new password and log in.

Why do I need to verify my email with an OTP?

Email OTP verification ensures that all user accounts are tied to valid, reachable email addresses. This protects user accounts against unauthorized takeovers and ensures you receive important order confirmations, voucher details, and security alerts.

How can I delete my AjuBaju account?

1. Go to Profile → Account Settings → Delete Account. 2. Provide your account password and select a reason for deletion. 3. Confirm the deletion prompt. Your account will be permanently deactivated, active session tokens revoked, and personal data removed in accordance with privacy regulations.

What happens to my data and wallet balance when I delete my account?

Upon account deletion, your personal profile data is scrubbed, active vouchers are invalidated, and any unspent wallet balance is forfeited. It is strongly recommended to utilize your wallet balance before submitting an account deletion request.

How can I register as a merchant on AjuBaju?

1. Visit the Merchant Portal and click Register as Merchant. 2. Fill in your store name, business email, contact number, store category, and create a password. 3. Provide your physical store address and pin your location on the map. 4. Verify your email with the OTP sent to complete the initial registration.

What information is required for merchant registration?

• Store / Business Name & Description • Official Business Email & Contact Number • Store Category & Sub-Category • Complete Physical Address with GPS Map Coordinates • Business Proof / KYC Documents (Shop photo, Aadhaar, PAN card) • GST Number (optional for micro-sellers, required for standard commercial tiers)

Do I need a GST number to register as a merchant?

A GST number is not strictly mandatory for initial basic merchant onboarding; however, submitting a valid GST number is required to receive a Verified Merchant Badge, access higher product listing quotas, and participate in featured platform promotions.

How does merchant verification (KYC) work?

Once a merchant submits their business details and identity documents (PAN, Aadhaar, store photo), the AjuBaju Admin Compliance team reviews the application. Once verified, the merchant's status updates from "Pending" to "Active", unlocking all merchant privileges.

How long does merchant verification take?

Merchant verification is typically completed within 24 to 48 business hours. Merchants can monitor their verification status directly on the Merchant Dashboard banner.

How can I add a product to my store catalog?

1. Open the Merchant Dashboard and go to Products → Add Product. 2. Enter the Product Name, Category, Description, Regular Price, Discount Price, and Initial Stock Quantity. 3. Add SKU/Barcode, Weight, and Dimensions (optional). 4. Upload high-quality product images and brand logos. 5. Click Publish Product to make it visible to customers.

How can I update my product information?

1. Go to Products on the Merchant Dashboard. 2. Click on the product you wish to modify. 3. Edit pricing, stock count, description, or images. 4. Click Save Updates. Changes reflect immediately in customer search results.

How can I remove or discontinue a product?

In the Products section, click the Delete icon next to the product or toggle its visibility status to "Inactive" / "Discontinued". Deactivating a product hides it from public search while preserving past analytics.

How can I create an offer or deal?

1. Navigate to Offers → Create Offer. 2. Enter Offer Title, Promotion Tag (e.g., Flash Sale, Weekend Special), and Description. 3. Upload promotional banner images or video. 4. Select products from your catalog to include in the offer and specify discounted offer prices. 5. Select campaign start and end dates. 6. Configure optional loyalty points/reward stars for customers. 7. Confirm platform fee/credits and submit for publishing.

How do I scan and validate customer vouchers?

Merchants can use the in-app Voucher Scanner on the Merchant Dashboard or Merchant Mobile App. Scan the customer's voucher QR code using your device camera or manually input the alphanumeric voucher code. The system checks voucher validity in real time, marks it as redeemed, and updates stock and analytics.

How can I manage my inventory?

In the Products tab, you can view live stock counts for every item. As customers purchase products or redeem vouchers, stock counts update automatically. You can quickly edit quantities, set low-stock thresholds, or mark items as out-of-stock.

How can I manage incoming orders?

Go to Orders on your dashboard to view pending, accepted, rejected, and completed orders. You can accept new orders, prepare items, and mark orders completed upon customer pickup or voucher scan.

How do merchant commissions and fees work?

AjuBaju operates transparently with tiered subscription plans and daily promotional campaign rates rather than charging heavy commissions on physical store sales. For digital transactions processed directly through the platform, standard minimal payment gateway processing fees apply as outlined in the Merchant Agreement.

What happens if a merchant violates AjuBaju policies?

Violations (such as false advertising, counterfeit goods, refusing valid vouchers, or high complaint rates) result in risk score penalties, temporary content upload restrictions, offer locking, or account suspension.

Why can a merchant account be suspended?

Accounts may be suspended for reasons including: • Submission of fake or invalid KYC documents. • Listing prohibited or illegal products. • Repeated failure to honor claimed vouchers. • Multiple verified customer fraud reports. • Non-compliance with community guidelines.

How can a suspended merchant account be reviewed or reinstated?

Merchants can submit an appeal through the Support Center or contact compliance support. The Compliance Team will re-audit the account, review submitted evidence, and reinstate the account if all compliance standards are satisfied.

What products are prohibited on AjuBaju?

Prohibited items include: • Weapons, firearms, explosives, and fireworks. • Illegal drugs, narcotics, prescription-only medicines, and drug paraphernalia. • Counterfeit or replica items, pirated software, and copyright-infringing media. • Adult, pornographic, or sexually explicit content. • Hazardous chemicals, stolen goods, and government-restricted wildlife products.

How do I search for a product?

Use the top global search bar on any page to search by product name, brand, or category. You can also filter by category pages, sort by nearest distance, price, or rating, or use the "I Want" search assistant.

How do I view product details?

Click on any product card in search results or merchant store pages. The Product Details page opens, displaying full specifications, images, pricing, merchant details, and customer reviews.

How can I see the price of a product?

Product pricing is prominently displayed on the product card and details page, showing both the Regular Price (M.R.P.) and the active Discounted / Offer Price where applicable.

Official Documentation v2.0

AjuBaju Platform — Comprehensive Frequently Asked Questions (FAQ) Documentation

This document provides complete, authoritative answers for all Frequently Asked Questions (FAQs) across 15 distinct categories. All answers reflect the official operating procedures and features of the AjuBaju web and mobile platforms, as well as AjuBaju's official Refund & Credit Note Policy operated by NexaPrime Pvt. Ltd.

AjuBaju Platform — Comprehensive Frequently Asked Questions (FAQ) Documentation

Table of Contents

1. General AjuBaju FAQ

2. Customer FAQ

3. Account FAQ

4. Merchant FAQ

6. Product FAQ

7. Offers & Deals FAQ

8. Order FAQ

9. Delivery FAQ

10. Cancellation FAQ

11. Payment FAQ

12. Refund & Credit Note FAQ

13. Wallet/Coupon FAQ

14. Subscription FAQ

15. Troubleshooting FAQ